Warranty

BWE will honor warranty claims on warranted equipment listed below in the event of such a failure within the warranty time periods.

 

All warranty time periods start on the delivery date of the equipment to the original end-user purchaser, and not to exceed eighteen months after the equipment is shipped to an International distributor/customer.

 

BWE must be notified in writing within thirty (30) days of such defect or failure, at which time BWE will provide instructions on the warranty claim procedures to be followed.

 


5 Years


3 Years


2 Years


1 Year


6 Months

 
3 Months

  • Main transformers
  • Secondary rectifiers
  • Diodes
  • Power sources
  • Process Controllers
  • Wire feed units
  • Cooling units
  • Trolleys
  • Auto-Darkening Helmet Lenses
  • Automation and mechanization
  • components
  • BWE torches
  • Remote controls
  • Spare parts
  • (batteries, circuit boards, ignition units, etc.)
  • Accessory (Kits)
  • Induction Heating Coils
  • and Blankets,
  • Cables,
  • and Non-Electronic Controls 

 

BWE Warranty will not apply to:

  • Consumable components; such as contact tips, cutting nozzles, contactors, brushes, relays, work station table tops and welding curtains, or parts that fail due to normal wear.

  • Equipment that has been modified by any party other than BWE, or equipment that has been improperly installed, improperly operated or misused based upon industry standards, or equipment which has not had reasonable and necessary maintenance, or equipment which has been used for operation outside of the specifications for the equipment.

Warranty services:

In the first, second and third year, the warranty covers the free replacement of parts and working time.

Warranty restrictions:

The warranty excludes ( wire feed rollers, replacement and spare wire feed parts, work piece leads, electrode holders, connection and extension cables, mains and control leads, plugs, replacement torches and spare torch parts, solenoid valves, wheels, coolant, etc.).

Warranty claims are invalid:

  • the BWE products have not been operated using original BWE accessories (intermediate hose package, remote control, connection cable, coolant, etc.) and/or original BWE replacement and spare parts.

  • If the products are overloaded according to the power and technical data specified in the operating instructions.

  • In the event of inappropriate use.

  • In the event of inappropriate alterations and/or repairs.

  • If the products have been partly or completely disassembled.

  • For products that are damaged due to accidents, misuse, improper operation, incorrect installation, faulty or insufficient power supply, carelessness, use of force, disregard of the specifications and operating instructions, inadequate, exterior influences, natural disasters or personal accidents.

For receiving the full warranty is simply to operate the products in accordance with BWE operating instructions.

Any warranty repairs may only be carried out by an authorized BWE partner – otherwise the warranty will be invalidated.

The costs of packaging and transport to the place where the warranty is to be fulfilled have to be taken over by the customer and are not covered by the warranty.

General
These terms shall apply without affecting the customer's legal rights to a warranty and are subject to our warranty regulations. Agreements to the contrary must be confirmed by
BWE in writing.